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Pro vs Free — what's the difference?
Plans and pricing — what’s the difference?
Every new project includes a 14-day full Pro trial. No credit card is required. When the trial ends, you can subscribe to a paid plan or continue using the Free plan.
View full pricing https://www.kfw.cc/chat/pricing
Free · $0
Best for individuals and small teams.Includes:
- 1 agent seat
- Unlimited conversations and chats
- Website / HTML installation
- Web, desktop, and mobile workspaces
- 30-day conversation and chat history
- File transfers up to 10MB per file
Basic · $6.9/seat/month billed annually · $9.9 billed monthly
Best for growing teams that need collaboration.In addition to all Free plan features:
- Flexible per-seat scaling
- Conversation transfers, team collaboration, and group chat
- FAQ and document knowledge bases
- Copilot summaries, suggested replies, rewriting, and real-time translation
- Email and Telegram integrations
- Proactive marketing, broadcasts, and customer service reports
- 1-year history retention
- File transfers up to 100MB per file
Pro · $12.9/seat/month billed annually · $19.9 billed monthly
Best for teams that need automation and omnichannel service.In addition to all Basic plan features:
- Autopilot automated reception, replies, handoffs, and service analytics
- Automated workflows and advanced routing
- WhatsApp, Messenger, Instagram, LINE, and other social channels
- Audio/video calls and remote assistance
- Custom roles, Open API, Webhooks, and third-party integrations
- Software engineer support and a dedicated account manager
- Long-term conversation and chat history
- File transfers up to 500MB per file
Which billing cycles are available?
Both annual and monthly billing are available. Annual pricing is shown as the monthly equivalent per seat, and is recommended.Prices may change based on product updates or promotions. Please confirm the amount shown on the Pricing page before subscribing.
What is a seat?
A seat is a team member who handles visitor conversations in the agent workspace.Paid plans support additional seats. Administrators can invite team members to join by email.
Which plan should I choose?
- Free: Ideal for individuals, teams validating their support workflow, or teams that only need basic website chat.
- Basic: Suitable for teams that need collaboration, Copilot, a knowledge base, longer history retention, and reports.
- Pro: Recommended for teams that need automation, omnichannel social messaging, advanced routing, audio/video calls, or remote assistance.