👋 Welcome to the KFW.CC Product Updates

Quickly view new updates and improvements to KFW.CC

2026-07-16

New all-staff data permissions, permissions to recall/transfer others' sessions, and upgrades to pending-handling tags comprehensively enhance team session management and collaboration capabilities

【New】 After enabling the "All-staff Data" permission, the "All Sessions" view will display team members' sessions in the "Pending Reply", "Replied", and "Pending Handling" tabs

【New】 Roles can be configured with the permission to "Recall others' messages". With this permission, users can recall messages sent by others in the "All Sessions" view

【New】  Roles can be configured with the permission to "Transfer others' sessions". With this permission, users can transfer sessions owned by others in the "All Sessions" view

【New】 The status of "Pending Handling" sessions is now changed to a tag. After being marked as "Pending Handling", these sessions will still appear in both the "Pending Reply" and "Replied" lists

【New】 Sessions marked as "Pending Handling" will automatically trigger the agent inactivity logic and be moved to the "Queuing" list

【New】 A "Pending Handling" tag field is added to session records, and you can now filter sessions by this tag

2026-06-17

This update optimizes new user guidance, upload component and disconnection alert, and adds sensitive word management

【New】Optimized the new user onboarding process to improve first-time experience.

【New】Integrated sensitive word filtering to enhance content security.

【Improved】Refactored the front-end upload component for better stability and smoother interaction.

【Improved】Improved WebSocket disconnection prompt strategy: only show alert after disconnection exceeds 3 seconds to reduce unnecessary interruptions.

2026-06-11

This update adds custom icon and archive search capabilities for visitors, and optimizes language performance of smart replies

【New】 Support custom upload and replacement for visitor-side icons

【New】 Added conversation ID search and filter in the archive module

【Improved】 Optimized language solutions for Autopilot replies and Copilot recommended replies

2026-06-09

This update optimizes operation experience, pagination rules and content labels

【New】 Drag and drop to reorder quick replies in welcome messages

【Improved】 Optimized search pagination for visitor, customer and archive modulesw

【Improved】 The message source for quick entry has been changed from "FAQ" to "Public replies"

2026-06-04

This update adds quick operation functions and welcome message quick Q&A capabilities, and optimizes media browsing experience, conversation and track display logic

【New】 Support one-click blacklisting of visitors for quick interception and convenient management
【New】 Support switching between images and videos with left and right arrow keys during preview for efficient browsing
【New】 Support configuring quick questions and corresponding replies under welcome messages to intelligently guide visitor consultations and improve reception efficiency
【Improved】 Optimized the display of the last message in the conversation, and system messages can be displayed normally
【Improved】 Optimized the visitor access track recording rules. A new record will be added for the same access track after a 12-hour interval to ensure accurate data statistics
 

2026-06-01

This update adds right-click shortcuts and various reminder functions to streamline visitor and conversation management

【New】Right-click operation is available for conversation and chat message lists
【New】Added reminder logic for channel optimization
【New】Added new visitor alert in online visitor list, and manual data refresh is supported
 

2026-05-28

This update focuses on optimizing the Autopilot transfer notification mechanism and data/function stability

【New】 Added Webhooks notifications when an agent does not reply for a long time after Autopilot transfers the conversation to a human, ensuring no customer issues are missed

【Fixed】 Resolved the abnormal display issue of Autopilot reception reply status in archives

【Fixed】 Fixed the issue where Autopilot replies failed under shortcut entry messages

【Fixed】 Fixed the table rendering failure when filtering agents in the human agent report

【Fixed】 Fixed the issue where proactive recommended reply prompts could not be responded to

2026-05-26

This update focuses on optimizing agent proactive outreach and customer interaction experience

【New】 Added widget prompts for agent-initiated conversations, allowing customers to receive timely notifications of agent messages for more efficient communication responses

2026-05-25

This update focuses on optimizing agent conversation management and attachment upload capabilities

【New】 Adjusted the logic for deleting and disabling agent conversations for more rigorous and standardized conversation management

【Improved】 Optimized the logic for client-side attachment upload size limits for more flexible adaptation to upload scenarios

2026-05-21

This update focuses on optimizing content retention, visitor information management, and email/verification code interaction experience

【New】 Added draft logic to automatically save entered content when switching lists or navigating back, preventing data loss
【New】 Added a remark field in visitor information, supporting custom tags for customer data and more flexible management
【Improved】 Optimized asynchronous email processing for login and password reset scenarios, making delivery more stable and responsive
【Improved】 Enhanced the interaction for sending verification codes during password update/setup, with added loading state feedback for clearer operation awareness